Optimumnutritions.us aims to make every order clear and easy to track. Available shipping methods, estimated delivery dates, and charges are shown during checkout before payment is completed.
Order Processing
Orders are normally prepared on business days. Processing times can vary during promotions, holidays, or when an item requires additional review. An order confirmation does not guarantee that an order has already shipped.
Tracking Your Order
When your order leaves our facility, we send tracking details to the email address used at checkout. Please check your spam or promotions folder if you cannot find the message. Tracking can take time to activate after a carrier receives a package.
Delivery Questions
If an order appears delayed, incomplete, damaged, or marked delivered but cannot be located, please contact us with your order number, the email used for the order, and any relevant photos or carrier information. Some orders can arrive in more than one shipment.
Address Changes
Contact us as soon as possible if a shipping address needs to be corrected. Once an order has entered fulfillment or has shipped, changes may no longer be possible.
Age-Restricted Deliveries
Some products or destinations can require an adult signature or age verification. Any requirement that applies to your order will be presented during checkout or by the carrier.
Contact Us
For delivery assistance, email info@optimumnutritions.us and include your order number.